MD24 House Call (https://www.md24housecall.com/) is currently seeking 3 different positions as below:

1. Operational and HIT Project Management Specialist
2. HIT Business Development Specialist
3. Talent Acquisition Specialist

To apply, please submit resume to Ms. Julie at jbui@md24housecall.com

For more information, visit: https://www.md24housecall.com/careers

JOB DESCRIPTION #1                     

Job Title:  Operational and HIT Project Management Specialist

Job Summary: The Operations Project Specialist supports Long Term Care (LTC) Operations by designing, implementing, and administering key processes that support the overall operation of the business unit.  The Operations Project Specialist will provide and analyze data to the management team with trends and analytics for client reporting and continuous improvement.  The Operations Project Specialist ensures data integrity and accuracy in support of LTC procedures and processes.  The Workflow, SOP and updated process will be upgraded based on changes, along with follow-through execution.

Essential Job Functions:

• Manages project plans for operational initiatives including, but not limited to, facility onboarding, operational standardization actions and Community/Facility program implementations for PCP and Specialties.
• Process Improvement: Identify and implement new processes and reporting to increase department and team efficiencies. Able to execute and follow through the upgraded workflow, processes, SOP for improved measurable data via seamless education and communication.
• Collaborates with operations and cross-functional teams to ensure timely and successful completion of assigned projects.
• Evaluates project timelines to ensure realistic deliverables will be achieved, adjusts accordingly and communicates to key stakeholders as needed
• Maintains data related to performance and financial metrics for the Medical, Billing, Scheduling, Business Development, and Business Analyst team.
• Develops and analyzes reports that support House Call operational processes
• Monitors, tracks and trends data/results from the operational scorecard to improve operational performance within the House Call, Telemedicine, and e-Commerce by follow through with execution.
• Collects and distributes all internal facing data
• Prepares Executive Reviews, monitors progress of timely preparation, and intervenes as necessary to facilitate the Executive Review process
• Summarizes pertinent information and distributes to key stakeholder according to defined distribution schedule.
• Willing to conduct video conferences during off hours and train the Representative Office team on the methodology, US cultural process, and apply it across the Global Supply Chain Processes (GSCP). Travel to Asia and conduct seamless GSCP for all right talented loyal employees, globally.
• Develops various tracking tools to enhance the processes and procedures of the reporting tools, then follow through with execution of the workflow and processes.
• Follows all applicable government regulations, including HIPAA
• Displays behavior which exemplifies employee code of conduct guidelines
• Performs other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree in Business, or related field required; MBA preferred
• Minimum 2 years of experience in a professional client services role
• Development knowledge and training and/or practical experience
• Strong communication skills, and ability to navigate complex computer system issues
• Comfortable delivering results in a high-paced, fast changing, entrepreneurial atmosphere
• Strong Microsoft Excel skills required.
• Familiar with CRM, Agile concepts and tools.
• Ability to prioritize work and balance multiple projects
• Ability to build, establish, and manage collaborative relationships with customers
• Experience performing financial analysis and assessments to develop pricing strategies
• Ability to work in a fast-paced environment with specific sales targets and goals.
• Strong written communication skills
• Project management skills

Desired Experience:

• Bilingual in Chinese, Hindu, Vietnamese or Spanish is a plus
• Comfortable delivering results in a high-paced, fast changing, entrepreneurial atmosphere
• Extensive self learning of healthcare, innovative technologies (i.e. telemedicine, Electronic Healthcare Records (EHR), Health information exchange (HIE), etc), population health, home care, ACO/IPA/MSO, and constant health care updates in one of the most unique and innovative out-patient healthcare entities.
• Steep learning curve of different types of clinicians and how to manage top 5 types in order to support Clinician Management Executive team members, requiring self-learning during off-hours research.
• Bilingual work environment and ability to help all employees to adapt to diversified cultures.

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.

JOB DESCRIPTION #2                      

Job Title:  HIT Business Development Specialist

 Job Summary: This position leads the development of commercialize solutions for healthcare technology based on sales and operational strategies for a multiple year approach. The specialist is responsible for leading the solution development; performing the client financial, inventory, labor, service contract assessment; completing costing and pricing of the new service program; and providing guidance as to the program’s long-term strategy. Most importantly, the person needs to understand the process enough to train our team in representative office (RO) in Asia on both business processes and healthcare IT (HIT) solutions.

Essential Job Functions:

• Prepare strategic business plan for commercialize the Global Telehealth Network Application and develop Quarterly marketing plan for cross channels marketing such as internet marketing, print media, and events.
• Understands and collaborates among the Clinical, HIT and Operational teams regarding processes of assigned area and customers in order to educate and answer questions regarding deliverables.
• Spends 50% of time engaging with strategic partners in-person to educate on the services, features, and benefits of the company as a healthcare provider.
• Develops a comprehensive marketing/business development strategy for a specific geographic area based on the business potential of the area, needs of the community, and the capability of the local office. This responsibility includes development of a business plan and potential referral opportunities in the area.
• Works in conjunction with the Director of Business Operations to best understand office capabilities and champion those attributes during marketing/business development appointments with customer
• Able to communicate financial forecasts, budgets, and statistical business analysis in both English and Vietnamese to business development and operational team members in both Vietnam and USA.
• Effectively advise and influence the customer especially within the development of business needs, decision criteria, and creation of an ROI framework, through consultative selling techniques and relevant marketing/sales campaign.
• Ability to communicate investment strategies, through face-to-face meetings and/or phone presentations, in a clear and concise manner to retail clients that enables clients to make informed investment decisions.
• Execute high quality one on one discussions utilizing advanced questioning and influencing skills with customer Healthcare IT (HIT) business leaders. The objective being to boost the corporate strategy regarding the use of HIT as Solutions.
• Identify, execute and follow-up on all opportunities to establish new customer relationships including prospecting, leads, referral generation and local market / community involvement.
• Map out the key players for potential new business initiatives and determine/document appropriate business strategy that includes marketing and sales plans.
• Analyze market requirements for both Asia and US market with Representative Office (RO) marketing team in Asia.
• Communicate the data, requirements to RO in Asia and US team in multiple languages.
• Willing to conduct video conferences during off hours and train the Representative Office team on the methodology, US cultural process, and apply it across the Global Supply Chain Processes (GSCP). Travel to Asia and conduct seamless GSCP for all right talented loyal employees, globally.

Minimum Qualifications:

• Bachelor’s degree in Business, or related field required; MBA preferred
• Minimum 2 years of experience in a professional client services role
• Development knowledge and training and/or practical experience
• Strong communication skills, and ability to navigate complex computer system issues
• Comfortable delivering results in a high-paced, fast changing, entrepreneurial atmosphere
• Strong Microsoft Excel skills required.
• Familiar with CRM, Agile concepts and tools.
• Ability to prioritize work and balance multiple projects
• Ability to build, establish, and manage collaborative relationships with customers
• Experience performing financial analysis and assessments to develop pricing strategies
• Ability to work in a fast-paced environment with specific sales targets and goals.
• Strong written communication skills
• Project management skills

Desired Experience:

• Bilingual in Vietnamese or Spanish is a plus
• Comfortable delivering results in a high-paced, fast changing, entrepreneurial atmosphere
• Learn and become comfortable to pitch and sale the HIT and healthcare programs.

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.

JOB DESCRIPTION #3                       

Job Title:  Talent Acquisition Specialist

Job Summary: The Recruiter is responsible for full life-cycle recruiting; recruit, screen and recommended placement of staff by using creative sourcing methods (internal and external).

Essential Job Functions:

• Meets with managers and HR department to develop specific recruiting plans for both internal staff and clinicians globally.
• Screens resumes, interview candidates (by phone or in person), administer appropriate assessments, reference/background checking, make recommendations for hire (or not hire) and deliver employment offers for both exempt and non-exempt position openings.
• Uses traditional and non-traditional resources to identify and attract quality candidates such as career fairs, on-line job fairs, community network events, etc.
• Provides information on company operations and job opportunities to potential applicants.
  Screens and refers qualified applicants to hiring manager for interviewing. May provide initial screening for manager to obtain work history, education, training, job skills and salary requirements.
• Develops advertising programs (internal and external) in order to ensure high visibility with potential candidates.
• Follows up with candidates and hiring managers to ensure updated information on the interview process status.
• Develops and maintain an excellent relationship with internal and external clients to ensure achievement of staffing goals.
• Communicates important employment information during delivery of employment offers (i.e. benefits, compensation, non-competition agreements, etc.).
• Works with hiring managers and HR manager to ensure compliance with all federal/state laws and regulations including Affirmative Action Plan compliance.
• Develops recruitment strategies to achieve required staffing levels, both in corporate office and Representative Office (RO), which results in highest return of investment with “right talented loyal” employees.
• Develops and maintains professional relationships with college, university and community college placement offices as a source to generate qualified applicants.
• Directs the efforts of employment agencies and search firms including negotiating and controlling employment related fees.
• Researches, analyzes, prepares and presents hiring and statistics.
• Maintains records on recruiting activities as required.
• Maintains memberships and affiliations with trade/professional organizations related to industry.

Minimum Qualifications:

• A bachelor’s degree and three years’ human resource/recruiting experience
• Able to establish and maintain effective working relationships with providers, management staff, and contacts outside the organization.
• Ability to handle multiple projects.
• Desired Experience (Prior experience, education and training):
• SHRM Senior Certified Professional (SHRM-CP) certification preferred but not required for this position.

Special Working Conditions:

• Willingness to travel to RO office in Asia and collaborate with global team, working with a diversified culture.
• Willingness to communicate with RO HR staff at night via videoconference and continuously update the recruiting plan for both RO and Corporate office.
• Willingness to spend extensive time to learn the “clinician’s latte” and different type of clinicians, in order to understand how to develop customized training plan for each type of clinician to increase retention rate.
• Bilingual preferred, but not required.

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.

To apply, please submit resume to Ms. Julie at jbui@md24housecall.com